Privacy Policy

Last Updated: 03/27/2025

Welcome to Dox Studio! We are a web design and digital solutions company based in West Palm Beach, Florida, dedicated to creating high-impact websites, online stores, and providing comprehensive digital solutions including web hosting and SEO optimization. This Privacy Policy explains in detail how we collect, use, share, and safeguard your personal data when you access our website (doxstudio.com), use our services, or communicate with us (including via SMS). This document is designed to comply with applicable laws and regulations, including GDPR, CCPA, and other data protection standards.

1. Introduction and Scope

Dox Studio (“we,” “us,” or “our”) is committed to protecting your personal information and ensuring your privacy. This policy applies to all individuals (the “data subjects” or “you”) whose personal data is collected through our website, services, or communications. By accessing or using our services, you agree to the practices described in this policy.

2. Definitions

Personal Data: Any information that identifies or could identify an individual, such as names, email addresses, phone numbers, and billing details.
Non-Personal Data: Anonymous or aggregated information that does not directly identify an individual.
Processing: Any operation performed on personal data, including collection, storage, use, modification, sharing, or deletion.
Data Subject: The individual whose personal data is being processed.
Data Controller: The entity (Dox Studio) that determines the purposes and means of processing personal data.
Data Processor: A third party that processes personal data on behalf of the Data Controller under contractual terms.

3. Data We Collect

3.1 Personal Data

We collect personal data that you voluntarily provide through:

Contact Forms: Information such as your name, email address, phone number, and any other details provided when contacting us.
Service Inquiries and Contracting: Data provided during the process of engaging our services, including billing and invoicing information.
Live Chat and Support: Communication data when you interact with our support team.

3.2 Automatically Collected Data

When you visit doxstudio.com, we automatically collect:

Usage Data: Technical details such as IP address, browser type, device information, operating system, and pages visited.
Cookies and Tracking Technologies: We use Google Analytics, Meta Pixel, and similar tools to gather information about how you interact with our website. These cookies help us improve user experience, track website performance, and refine our marketing strategies. Currently, there is no dedicated self-service option for managing cookie preferences.

3.3 SMS Communications Data

When you opt-in to receive SMS messages:

We collect your mobile phone number.
We record your consent and any interactions (such as replies or commands) with our SMS communications.

4. How We Use Your Data

Your personal data is processed for the following purposes:

4.1 Enhancing User Experience

Website and Service Improvement: To personalize and improve your browsing experience and to optimize our service offerings.
Usage Analytics: To analyze website performance and user behavior through cookies and tracking tools.

4.2 Communication and Customer Support

Customer Service: To respond to your inquiries, provide technical support, and manage consultations or appointments.
Billing and Invoicing: To process payments, generate invoices, and manage client accounts.
Marketing and Promotions: To send you updates about our services, industry tips, and promotional offers. For SMS messages, please note that your SMS consent is not shared with third parties or affiliates for marketing purposes.

Example SMS Terms of Service Notice:
“By opting into SMS messages from Dox Studio, you agree to receive texts related to appointment scheduling, project updates, support notifications, and promotional offers. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out, or HELP for assistance. Visit https://doxstudio.com/ for more details.”

5. Legal Basis for Processing

We process your personal data based on:

Consent: When you provide explicit consent (e.g., by opting into SMS communications or newsletter subscriptions).
Contractual Necessity: To fulfill our contractual obligations when you use our services.
Legitimate Interests: To improve our services, analyze usage patterns, and conduct marketing communications, provided that your rights are not overridden.
Legal Obligations: To comply with applicable laws and regulations.

6. Data Sharing and Transfers

6.1 Third-Party Service Providers

We may share your personal data with trusted third-party providers that assist in operating our website, managing communications, processing payments, or performing analytics. These providers are contractually obligated to maintain the confidentiality and security of your information.

6.2 Legal and Regulatory Requirements

We may disclose your data:

In response to legal processes, such as subpoenas or court orders.
To comply with applicable laws and regulatory requirements.
To protect our rights, property, or safety, as well as that of our users or others.

6.3 Data Transfers

Your data is primarily processed and stored in the United States. In instances where data is transferred internationally (e.g., to our affiliates or service providers), we ensure that appropriate safeguards are implemented in accordance with GDPR, CCPA, and other relevant regulations.

7. Data Retention

Active Clients: We retain your personal data for as long as you remain an active client.
Post-Client Relationship: Once you cease being our client, we maintain your data for a period of 12 months, after which it is securely deleted or anonymized, unless otherwise required by law.
Backups and Archives: Data in backups may be retained for a limited period, solely for disaster recovery purposes, and will not be used for any other processing.

8. Data Security Measures

We employ a range of technical, administrative, and physical measures to safeguard your personal data:

Encryption: Use of SSL encryption for data transmission.
Access Controls: Restricted access to personal data, limited only to authorized personnel.
Secure Servers: Data is stored on secure servers located in the United States.
Regular Audits: Periodic reviews and audits of our security practices to ensure compliance with industry standards.

9. Your Rights and Choices

Depending on your location, you have the following rights regarding your personal data:

9.1 Access and Correction

Access: You may request access to the personal data we hold about you.
Correction: If your data is inaccurate or incomplete, you can request corrections.

9.2 Deletion and Portability

Deletion: You may request the deletion of your personal data, subject to any legal or contractual obligations.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format.

9.3 Opt-Out and Revocation

Marketing Communications: You can opt out of receiving marketing emails and SMS messages at any time by following the unsubscribe instructions provided in each communication.
Consent Revocation: You may withdraw any consent you have provided for the processing of your data by contacting us at [email protected].

9.4 Exercising Your Rights

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within the timeframes mandated by applicable law.

10. SMS Specific Information and Terms

10.1 SMS Consent and Use

Consent: By opting into SMS communications, you provide explicit consent to receive SMS messages from Dox Studio.
Message Content: SMS messages may include appointment reminders, project updates, support notifications, and promotional offers.
Opt-Out: You can opt out of SMS communications at any time by replying STOP to any message.
Frequency and Charges: Message frequency may vary and message/data rates may apply as per your carrier’s terms.
No Third-Party Sharing: Your SMS consent is not shared with third parties or affiliates for marketing purposes.

For full SMS Terms of Service, please visit:
https://doxstudio.com/terms-of-service/

11. Cookies and Tracking Technologies

Usage: We use cookies and similar technologies on doxstudio.com to track website usage, improve user experience, and analyze site performance.
Types of Cookies: These may include session cookies, persistent cookies, and third-party cookies (from services like Google Analytics and Meta Pixel).
Managing Cookies: While most browsers allow you to manage or disable cookies, doing so may affect your user experience. Currently, our website does not provide a dedicated section to manage cookie preferences.

12. International Data Transfers

Since our services are available throughout the USA, your data may be transferred and processed in the United States. We take all necessary measures to ensure that any international transfers are compliant with GDPR, CCPA, and other applicable data protection laws, providing an adequate level of protection for your personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When changes occur, we will:

Update the “Last Updated” date at the top of this policy.
Notify you via our website or email (if you are a registered user) before the changes take effect.
Encourage you to review this policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Website: https://doxstudio.com/

For any inquiries specifically related to data protection, please contact our Data Protection Officer at the same email address.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with our practices, please do not use our services.

Visit https://doxstudio.com/privacy-policy/ for a copy of this Privacy Policy, and https://doxstudio.com/terms-of-service/ for our Terms of Service.

Thank you for trusting Dox Studio with your digital needs. We are committed to protecting your privacy and ensuring the security of your personal data.